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Shipping & Returns
Shipping
Orders that are made to order may take up to 7–14 days to be prepared. Products that are available for sale will be shipped as soon as possible.
Shipping will be handled by a third-party courier.
Delivery Charges and Time
| Destinations | Service | Weight (KG) | Cost (AED) | Delivery Time |
|---|---|---|---|---|
| Inside UAE | Express | 1 | AED 30 | 5–7 days |
| GCC & Worldwide | Express | 1 | AED 160 | 7–14 days |
Delivery Schedule
We process and ship orders five days a week, excluding Saturdays, Sundays, and UAE public holidays.
Important Delivery Information
- We offer worldwide delivery, subject to certain exclusions.
- JK Fashion offers gift wrapping and personalized gift messages upon request.
- Deliveries to hotels and PO Boxes are available.
- Please provide your complete delivery address and contact details to help avoid delivery delays.
For any questions, please contact our customer service team via email or WhatsApp.
Returns
Custom-made orders cannot be returned. However, if you experience any sizing or quality issues, please contact our customer service team, and they will assist you as soon as possible.
Returns for eligible products are subject to the conditions outlined in our Refund Policy.
Payment
We accept all major card payment types for online payments.
Multiple Shipments / Orders / Bookings
Orders may be shipped separately depending on product availability and order processing requirements.
Shipping will be handled by a third-party courier. Delivery charges and estimated delivery times are as follows:
| Destinations | Service | Weight (KG) | Cost (AED) | Delivery Time |
|---|---|---|---|---|
| Inside UAE | Express | 1 | AED 30 | 5–7 days |
| GCC & Worldwide | Express | 1 | AED 160 | 7–14 days |
Orders are processed and shipped five days a week, excluding Saturdays, Sundays, and UAE public holidays.
Applicable import duties and taxes are payable by the customer upon delivery and are not included in the total order amount.
Refund Policy
Refunds or replacements may be considered under the following circumstances:
- The wrong product was sent by the merchant.
- The product is defective.
- The product was damaged during shipping.
- The product has been tampered with or is received in a tampered condition.
We accept eligible return requests within 1 days of receipt, provided the delivery packaging has not been opened, or the product is damaged or incorrect.
Please notify our customer service team and return the product in its original packaging. Depending on the circumstances, we will endeavour to provide a replacement or refund.
Products must be unused, untampered with, sealed, and in their original packaging to qualify for a return, where applicable. Please send eligible returns using a registered courier service.
We reserve the right to refuse returned shipments if the product has been used or tampered with.
Shipping and handling fees are non-refundable.
Refunds will be processed only through the original mode of payment.
Cancellation Policy
Customers may cancel their orders within 24 hours of placing the order.
Approved refunds will be processed through the original payment method used by the customer. Please allow up to 45 days for the refund transfer to be completed.